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GM Howl

Happy Holidays | Limited Support from Dec. 24 - Dec. 26

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The entire TalonRO staff sincerely wishes you a joyous holiday season - and extends our sincerest thanks for an incredible year in 2016. We soared to new population heights, held numerous seasonal events with tons of new content both throughout the year and on a monthly basis, refreshed our web and forum themes, and countless other addittions, events, and much more - all while providing back-end support, regular maintenance, updates, and many other behind-the-scenes items to keep TalonRO running strong! As we move to celebrate our tenth anniversary in 2017, we know that we wouldn't have been able to reach this milestone without your enjoyment and support. Without further adieu: thank you for making 2016 one of our best years ever - and we look forward to celebrating ten years in the year ahead.

And so, in honor of the Christmas holiday and so our TalonRO staff may spend time with their families, we wish to let you know that the Support Ticket system is temporarily offline from December 24th, 25th, and 26th. Normal Support Ticket service will resume on December 27th (server time).

Tickets involving emergency situations only may be sent in during this time, such as the following:

Report-yes.png
 

Valid Emergency / Critical Tickets Include:

  • Account hacking / compromised credentials.
  • Scamming cases.
  • Gameplay exploits.
Report-no.png

Non-Emergency Tickets Include:

  • Account recovery, account management, etc.
  • Technical troubleshooting issues.
  • Ban appeals.
  • Item recovery, item tracking, etc.

NOTE: Please do not send in a ticket during this time unless it is for a critical issue. Any abuses of this notice, including sending in non-emergency tickets disguised as emergency situations, may lead to action against your account, up to and including a temporary ban.

For all non-critical problems, we recommend the following helpful links and information centers during the limited support time period:

  • General Troubleshooting Guide: a guide containing helpful links to solving the most common technical issues on TalonRO.
  • TalonRO Wiki: a helpful community-run repository of helpful quest guides, general server information, and much more.
  • General Support Subforum: a place to post technical issues with TalonRO as well as review other posts with similar issues.
  • General Reports Subforum: for all other general rule-breaking infractions, reports may be posted in this subforum and will be dealt with after the Christmas holiday.

Thank you for your understanding - we hope that you're having a wonderful holiday and enjoyable time on TalonRO. Normal Support Ticket service will resume on December 27th. Happy holidays and enjoy the season!

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